Privacy Policy

1. Introduction

UGContent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered fashion content generation platform ("the Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using the Service:

• Account Information: Email address, name, password
• Brand Kit: Logo images, brand colors, watermark preferences
• Content: Product images and other files you upload
• Payment Information: Processed securely through our payment provider (Polar)
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information:

• Usage Data: Features used, jobs created, credits consumed
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, pages viewed, error logs
• Cookies: Session data, preferences, analytics (see Cookie Policy below)

2.3 AI-Generated Data

We store metadata about the content generated through our AI tools, including:

• Input parameters and settings used
• Generated output files and metadata
• Processing logs and job status
• Content moderation flags

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process your requests, generate AI content, manage your account
• Billing: Process payments, manage subscriptions, track credit usage
• Improvements: Analyze usage patterns, improve AI models, enhance features
• Support: Respond to inquiries, troubleshoot issues, provide customer service
• Security: Detect fraud, prevent abuse, protect against security threats
• Communications: Send service updates, billing notifications, marketing (opt-out available)
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database, authentication, and file storage
• fal.ai: AI processing and content generation
• Polar: Payment processing and subscription management
• Cloud Infrastructure: Hosting and content delivery

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Retention

5.1 Storage Location

Your data is stored securely using Supabase infrastructure. Data may be processed and stored in multiple geographic locations to ensure service reliability.

5.2 Retention Periods

• Account Data: Retained while your account is active
• Generated Files: 90 days (Starter/Professional) or 180 days (Enterprise)
• Transaction Records: Retained for legal and accounting requirements
• Deleted Accounts: Data permanently deleted within 30 days of account deletion

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Access controls and authentication
• Regular security assessments
• Secure development practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information through your account settings.

7.2 Data Portability

You can download your generated content during the retention period.

7.3 Deletion

You can delete your account at any time. This will permanently delete your personal information, Brand Kit, and all generated content.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by updating your preferences in account settings.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

8. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

10. Cookie Policy

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Understand how you use the Service
• Preference Cookies: Remember your settings and preferences

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ugcontent.com
• Support: support@ugcontent.com

14. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at privacy@ugcontent.com.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

We do not sell your personal information. To exercise your rights, contact us at privacy@ugcontent.com.